After Dealing With Their Customer Service, Yeti Continues to be the Only Insulated Tumbler I Will Buy
Keep your Stanley Tumblers, this is a Yeti household. I have… a lot of Yeti products, but listen: They are the BEST and each of them has earned its place in my cupboards. Yet another reason to adore Yeti? Their warranty, which I recently had to use and it was so easy, so flawless, I had to share.
I use a Yeti 20oz Rambler Tumbler every day. It’s my morning coffee cup and my evening tea cup (I have two). I see and use these tumblers every day, so when one started to lose its colored coating, I noticed immediately. Now these tumblers get a LOT of use, but the whole point of Yetis is that they are virtually indestructible. There should not be chipping, especially chipping that continually gets worse. I know Yeti would not be happy that my tumbler was looking like this:
I figured I had nothing to lose by contacting Yeti, so I went to their website and filled out a warranty claim form. Now here’s the amazing part: I gave them so little detail I was sure they’d deny my claim. I never registered this tumbler, and I could not tell them when or where I bought it — I was fairly sure it was within the last 5 years via the Yeti website but I had no proof. But those weren’t required on the form! I did have to include photos, and I explained what was going on, and I got a response the next day telling me to choose a tumbler in a core color and once I returned this faulty tumbler, they’d send me a new one (and yes, they did pay for return shipping).
I got charcoal and I look exactly like this every morning.
I have two theories as to why this was such an easy process (I did it all while sitting in a recliner watching TV): First, Yeti fuckin’ slaps. The product is good and the customer service is great. Second, I found out during this process that my color red was a limited edition color, so once they saw the little serial number or whatever they knew I had to have bought it at a certain time from a certain place, and that’s why they didn’t ask any more questions. Personally, I’m leaning toward the former, because I love Yeti and their commitment to beverage temperature management, durability, and customer service (but I do stand by what I said about colsters… which I also love).
